© 2017, Pilkington Competition

HOW TO ORDER

1. Pilkguns utilizes a shopping cart system to make purchasing easier for our customer.  To do this, click on the Store and use our categorized inventory to find what you’re looking for.  Then you can add to your Cart and proceed to Ordering and paying.

Or, as an alternative, make a list of what you are interested in. We’re sure you have questions about many of our products and the easiest and most cost-effective way to answer these questions is by email. This is also a great way to give us the bulk of your other information such as name and shipping address, preferred means of shipping and any other special requirements.

2. If you are paying by Credit Card, you may make payment via telephone at (931) 924 3400.

3. All international orders exceeding a total purchase of two hundred (200) dollars U.S. require a “bank-to-bank” transfer of funds. Please contact us at accounting@pilkguns.com or (931) 924-3400 for details.

SHIPPING INFORMATION

We are not responsible for your purchase once it has been shipped. We will be happy to give you the estimated date of delivery as noted by each individual carrier, but we are not responsible for transit time. We will do our best to send out your order in 1-3 business days, but this is not always possible. If you need an order in a hurry, please contact us at info@pilkguns.com or (931) 924-3400 to make special arrangements.

We ship USPS and UPS.  Shipping charges are based upon item(s) and destination.

If shipping is outside the Continental US or you want an expedited service an extra fee will apply. 

If we cannot fill your order to completion, we will contact you before shipping. You can decide if you would like the item backordered, and if so we will contact you once that item becomes available. Shipping a backordered item is free.

If you require a shipping charge quote, please contact us at info@pilkguns.com or (931) 924-3400.

Insurance protects your purchase against damage or loss during shipping. If the buyer does not opt to buy insurance and there is damage or loss, it will be the responsibility of the purchaser to pay for replacement or repair.

UPS:

We ship and receive packages daily with this service. If you provide an email address, UPS will automatically send you the tracking number for your package. Most large, or high value packages are shipped UPS Ground; this is the most cost effective means to ship those items.

We can ship 3-day, 2-day or overnight, however the cost is much greater than UPS Ground.

ADDRESS TO USE FOR UPS:

Pilkington Competition
354 Little Trees Ramble
Monteagle, TN 37356

USPS (postal service):

We ship and receive packages 1-2 days a week through the post office. If you are in a hurry to get something sent or repaired, you might consider using another service. Most small items, and all international items are shipped either Priority Mail or First Class Mail. If you provide an email address USPS will automatically email you with the tracking number of your package.

ADDRESS TO USE FOR USPS:

Pilkington Competition
PO Box 97
Monteagle, TN 37356-0097

NOTE: If you use the UPS/FedEx address for a postal package, IT WILL BE RETURNED TO YOU BY THE POST OFFICE.

RETURNS AND ORDER CANCELLATIONS

Returns must be shipped INSURED, using the carrier delivering the original order, per address instructions above. All shipping and insurance fees will be paid by the customer. Merchandise must be in new condition, with all original packing and papers. A 20% restocking fee applies to all returns (except defective merchandise).

Order cancellations after shipment has been made, incur an immediate $10 retrieval fee. Additionally, 20% restocking fee applies to all such order cancellations.

CONTACTING PILKGUNS

The sport of target shooting is highly specialized these days, with an amazing array of equipment available with very little in guidance for beginner shooters. In building this site we have tried to give you the tools to learn about the sport with such things as our Hitchikers Guide, Interviews, and Target Talk. We have an abundance of experience both in the competitive and the technical sides of the sport and pride ourselves in giving the best advice available within this sport.

For specific enquiries, you may contact us at info@pilkguns.com or 931-924-3400. Our business hours are 9-5 Central Time.

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